Frequently Asked Questions

Please read our FAQ before sending us a message.

How long does it take to get my order?

Our lead time is usually 7-10 days for custom items. We try hard to meet deadlines when possible so if you need something by a date, please contact us to see if we can meet your deadline.

How many Characters can I have Engraved?

We regularly get asked about how many characters we limit our engraving to? We don’t charge per letter with engraving, but the size of the area being engraved. We can engrave a logo, pattern or text on your item.

How do I give you my design?

We don’t like to limit people to a template, so we create custom designs to suit you. To send us the details you would like engraved, feel free to include in the Notes section at Checkout or send us an email or message and we will link it to your order. Once we receive your details and paid order, we will send you an artwork proof for approval before we engrave your order.

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